I know I’ve reviewed The O2 Arena before but this one specifically focuses on my experience at UFC Fight Night London 2018, which was so different to all my previous experiences. As usual, I’ll be splitting it into the ticket buying process, the journey to/from venue and seating/general experience at the event.
In terms of the ticket buying process, it was no different than my other O2 Arena experiences, other than the fact I got these tickets on presale rather than general sale.
Travel was way more complex due to Tube upgrades meaning Piccadilly and Metropolitan lines both didn’t run from Uxbridge. Getting there involved taking the U3 bus to Heathrow Central, then the Piccadilly line from Heathrow to Green Park and THEN the Jubilee line to North Greenwich. The return journey involved getting the Jubilee line to Bond Street where there were “access issues” to put it politely (dragging a powered wheelchair off a tube train to avoid being crushed by the doors is no mean feat , add to that the pathetic apology I received on the night and post complaint about the access issues and you have a a pretty standard Tube trip in a wheelchair. These are issues I often face as a wheelchair user on the Tube. There was then a loooooooooooong trip on the N207 back to Uxbridge (Night buses on St Patrick’s Day also no fun!)
The experience & seating was where I noticed the most difference. We had a much poorer view from W108 as opposed to W101 where I’ve been every other time. We were placed right at the back of the venue and were not guided or directed to our seats or even to the lift to get to our seats. Neither were we directed out towards the lift to exit when the event ended, (even though it was PRETTY obvious we were struggling to make it through the droves of people who were also trying to exit), despite having asked multiple staff about the location of said lift. Out of sight, out of mind I guess if you’re a disabled guest with a seat at the back of the venue? And to top it off, we were almost crushed trying to get back into North Greenwich station after the event. (For a tube station right next to a major venue, crowd control measures at North Greenwich don’t really seem to exist, and neither does the decency of fellow fans to not crush me as they try to re-enter the station. Lack of crowd control lead to the access issues at Bond Street that I described above
The joys of just trying to see some MMA action as a disabled fan! I’m genuinely a little disappointed in you, O2 Arena… I always hype you up as a great venue for access and customer service as a disabled guest, and this time you let me down.